Women's Nellie Mid Waterproof Chukka Boot

Shipping Policy

At Eronvia, we are committed to providing a smooth and reliable shopping experience for all outdoor enthusiasts. We carefully process every order and work with trusted shipping partners to ensure your products arrive safely and on time.

Order Processing Time

All orders are processed within 1-3 business days after payment confirmation.

During peak seasons, holidays, or promotional periods, processing times may be slightly extended. We appreciate your patience and understanding.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Time

Estimated delivery times:

• United States: 7-15 business days
• United Kingdom: 7-15 business days
• European countries: 7-15 business days
• Other international destinations: 10-20 business days

Please note that delivery times may vary depending on your location, customs procedures, weather conditions, and carrier delays.

Shipping Costs

We offer reliable shipping options with tracking information provided for every order.

Shipping costs and available shipping methods will be calculated automatically at checkout.

Free shipping promotions may be available during selected campaigns.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Please allow 24-72 hours for tracking information to become active after shipment.

If you have not received your tracking information, please contact us:

Email: faye68986@outlook.com

Customs & Import Duties

Customers are responsible for any customs fees, taxes, or import duties that may apply according to their country's regulations.

Eronvia is not responsible for delays caused by customs inspections or clearance procedures.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within the expected delivery timeframe, please contact our customer support team.

We will work with you to investigate the issue and provide appropriate assistance.

Return Policy

At Eronvia, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple return process.

Return Period

You may request a return within 30 days after receiving your order.

To be eligible for a return:

• Items must be unused and in original condition
• Items must include original packaging and tags
• Products must not show signs of wear, washing, or damage

How To Request A Return

To start a return, please contact us at:

Email: faye68986@outlook.com

Please include:

• Order number
• Product name
• Reason for return
• Photos (if the item is damaged or defective)

Our customer service team will review your request and provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service when returning items.

Refund Process

Once your return has been received and inspected, we will send you a confirmation email.

Approved refunds will be processed to your original payment method within 5-10 business days.

Please note that your bank or payment provider may require additional processing time.

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale
• Used or damaged products
• Items without original packaging